How does CSI provide its services?
CSI does not determine the level or type of support service to be made available or allocate funds to Consumers. This is determined by Designated Specialist Agencies through a Case Manager or Consumer Liaison Worker in consultation with the Consumer.

CSI responds to a “Request for Service” when received from a Designated Specialist Agency, the Public Trustee, Local Government body or similar organisation.

The Request for Service specifies the services to be supplied by available CSI Approved Support Worker. CSI services are also available to private Consumers and Consumers supported by insurance companies.

How does CSI arrange the service?
Consultation with the Consumer and the referring agency is paramount in the process of ensuring the adequacy and acceptability of the service to be provided, and includes:

How do you access our services?
Access to our service providers is available through the following:

How to apply
Eligibility is determined by:

Designated Specialist Agencies of the Government of South Australia, including: Disability SA, Mental Health Services, Novita, Sensory Directions, CARA.

Consumers of the Public Trustee
Persons who have their financial affairs administered by the Public Trustee.

Recognised Claimants of Insurance Companies

Local Government Bodies

Private Consumers
Services are usually provided in association with and at the request of Carers or families.