Consumer Surveys

Consumer Survey Results

As many of you would know, we conducted a survey of our consumers and a sample of our support workers/employees in 2008. We were very pleased with the response rate to the survey and would like to share some of the results with you.

Consumers
81% of consumers indicated they are happy with the services provided by their support worker.
43% of consumers who completed the survey told us that they have had the same support worker for over 2 years.
95% of consumers said they would recommend using CSI (incorporating SAIHC) to others.

In addition to these statistics, we were also very pleased with the many comments we received, particularly the suggestions on ways that we can improve the quality of service we provide to consumers. Some consumers made mention about the hours and/or type of support that they receive, such as they would like to receive more hours, etc.

Unfortunately this is a decision that is not made by us at CSI, rather it is the Case Manager who decides on the type and number of hours of service. These queries will need to be taken up with Case Managers directly.

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	Consumer Survey Results
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