People with disabilities are no
different to anyone else in terms of the services they have
a right to expect. People with disabilities expect to be
treated with the same respect as other individuals, regardless
of their disability.
Definition of Disability
According
to the Disability Discrimination Act, in terms of what it
is:
- Intellectual
- Physical
- Sensory
- Neurological
- Psychiatric
- Cognitive
- Presence
of disease causing pathogens
- Physical disfigurement
CSI's Vision
Supporting and empowering consumers and their families.
CSI's Values
- Consumer Empowerment
- Respect
- Sustainability
- Integrity
What is CSI and what does it do?
Community Support Incorporated (CSI) is a non-profit, non-government
organisation incorporated under the Associations Incorporation
Act. It was established in 1991 for the purposes of administering
the Community Support Scheme (the Scheme) with a specific consumer
role and focus.
How does CSI provide its services?
CSI responds to a “Request
for Service” when
received from a Designated Specialist Agency, the Public Trustee,
Local Government body or similar organisation. The “Request
for Service ” specifies
the services to be arranged by CSI utilising a self-employed
Support Worker nominated by the Consumer, or from the available
CSI Approved Support Workers. CSI services are also available
to private Consumers and Consumers supported by insurance
companies.
How does CSI arrange the service?
Consultation with the Consumer and the referring
agency is paramount in the process of ensuring the adequacy
and acceptability of the service to be provided, and includes:
- Contact with the Consumer for whom the support services
are requested;
- Consultation with the Consumer on the choice of Support
Worker to provide the service;
- Providing documentation specifying the terms of the service
to be provided;
- Periodically make payments to the Support Worker for services
provided in accordance with the Consumer Service Agreement.
Individuals and
agencies may choose to lodge their "own" or other
privately sourced funds. Where services are funded from private
funds, the consumer and (if applicable) the carer engage
CSI to administer an agreement for the provision of care
to the consumer, and CSI is authorised to invest any private
funds not immediately required for a particular consumer,
and for the purposes of investment, to amalgamate such funds
with other private funds made available for the benefit of
other consumers.
It provides for
consumer choice when contracting community support for Consumers
to improve the quality of their lives, through:
- the development and maintenance of a register of self-employed
and employed Support Workers who are deemed to be suitable
and available to provide support services to people with
disabilities, their families and their carers;
- introducing Support Workers to Consumers;
- providing a support service agreement between the Consumer
and a Support Worker, arranging the payment of Support Worker
invoices and the ongoing monitoring of the quality of support
services provided by CSI Approved Support Workers;
- assisting Consumers in understanding the Consumer/Support
Worker relationship with the aim of ensuring that Consumers
exercise greater responsibility, by mutual agreement with
the Support Worker, over the support services received.
