The following staff can be contacted in our office, if you would like to make a telephone enquiry:

Corporate Services Team

• Country callers: If you are a country caller and would like a staff member to return your call, please leave a message with the Receptionist.
  
  Please ask the Receptionist:
  
• For General Information about CSI
• If you are a self-employed support worker, for a pad of invoices to be mailed to you
  
  Finance:
  Please ask for an Accounts Payable Officer (Finance Team):
  
  
• If you have submitted an invoice that has not been paid.
• To find out if your invoice has been received for payment.
• If the amount you received in your bank account differs from your own estimated amount.
• If you would like to change your bank details.
• If you have a query relating to either taxation, obtaining an ABN (Australian Business Number) or entering into a PAYG Voluntary Agreement with CSI.
• If you have a query regarding CSI Payment Summary
• To verify the number of hours remaining on your Service Agreement
• To check accumulation of hours on your Service Agreement
  

Contracts:
Please ask for a Customer Service Officer (Contracts Team):

• When enquiring if a new or continuation of a Service Agreement has been received and processed
• You have a question about the hours/expenses/start and end dates of your Service Agreement
• For your Consumer’s Case Manager’s phone number.
  
  Operations & Service Development Team:
  
  Matching (Operations Team):
  Please ask for the Consumer Service Officer for your area (North, West and East, South and Country, or for Personal Care):
  
• If you have any issues or problems in respect of your Consumer or support you are providing.
  You require a back up worker.
• You would like to cancel a Service Agreement
• To confirm that you are accepting a Service Agreement
• If you have an enquiry about a new service
  
  Support Worker Recruitment (Service Development Team):
  Existing Support Workers, please ask for the Support Worker Database Administrator if
  
• Personal details have changed [e.g., name, address, phone number, etc] and need updating.
• To update your availability for work and status, e.g., to Full or On Hold
• To update your paperwork (e.g., Police check, Driver’s Licence, Motor vehicle registration,First Aid or other certificates)
• To obtain a Support Worker identification card
• If you wish to resign as a Support Worker
  
  New Applicants for CSI please ask for the Recruitment Coordinator
• If registering for the first time or re-registering as a Support Worker
• To register interest in attending an information session (if applying to become a Support Worker)
  
  Please ask for the Manager, Operations & Service Development
  
• If you have a compliment or complaint
  
  Please ask for the IT Administrator if
• you have any issues with the website or require forms