NDIS Registered Provider

Meet the Leadership Team

 

Emma Hinchey
Chief Executive Officer

Since early 2012, Emma has been delivering growth and sustainability in the disability sector.  Emma joined Community Support Incorporated as CEO in July 2016, after 4 years of managing the financial sustainability of Minda as their Chief Financial Officer. 

CSI is the leading provider of one-to-one individualised support in South Australia.  Emma is leading the business reorientation of CSI towards success in the changed environment of the National Disability Insurance Scheme. 

Emma has vast experience across multiple industry sectors including Government, Local Government, Multi-National Listed companies, National Audit, Treasury, Energy and Commercial Parking.  Emma immigrated with her family to Adelaide in Dublin in late 2011.  After a short spell with local government, Emma turned her experienced hand to the not-for-profit sector. 

During her career, Emma has delivered significant improvements in financial performance converting deficits to substantial surpluses and achieving exceptional growth in net assets.  Emma has a wealth of experience developing and delivering ambitious financial and technology strategies, sustainability, service improvement and business growth. 

With an abundance of energy, positivity and commitment, Emma is a change agent who can’t resist a good challenge.  She delivers strong leadership and motivation and never fails to innovate and challenge the status quo when necessary. 

Emma is an experienced board director and a graduate of the Australian Institute of Company Directors.  She is also a Fellow of the Association of Certified Chartered Accountants (UK), member of the CEO Institute and the winner of multiple academic awards and scholarships both in Australia and Internationally.

Jon Henly
General Manager
Corporate Services

Jon is a business professional with over 25 years experience in a variety of industries including Emergency Services at the SA Ambulance, Defence with BAE Systems Ltd, Mining and Engineering at Macmahon Ltd and most recently in Community Services and Disability with Minda. 

He completed his Accounting Degree at UniSA and is a certified Practising Accountant. 

With a practical “fix it” attitude centred around service delivery, he has enabled the adoption of business improvements that have benefited the business as well as the customer. 

As CSI moves through the change to NDIS, Jon’s background in the way businesses adapt to change combined with his knowledge of the community sector will blend together to ensure CSI continues to be a leader in individualised support in SA.

Arwen Anderson
General Manager
Human Resources

 

Arwen has spent nearly 15 years working in the non-profit sector after gaining qualifications in Psychology.  She started off as a support worker, providing services to individuals with disabilities, then moved to youth work and spent a number of years working with young people and walking alongside them through adversity they experienced.With a knack for numbers, she soon moved to a role within the youth team where she was responsible for setting KPI’s and ensuring the smooth delivery of quality services. 

Looking for a new challenge, Arwen turned to further study to compliment her strengths.  She did a Masters in Management (Human Resources) at UniSA while still working.  Soon after starting courses, she was offered a role in the HR department at the organisation where she managed the youth team.After 18 months, she completed her degree and it was time to explore new horizons.  She started as the HR Advisor at CSI in June 2013, and a year later, moved into her current role.  She is now working on updating systems and processes for HR and Work Health and Safety that enable safe and effective work to be done.

Jackie Sincock
General Manager
Operations

Jackie is first and foremost a people person.  Jackie is curious about why people do what they do and how they interact with the systems around them.  With a love for problem solving and designing and testing new ways of working, Jackie enjoys collaborating with teams, learning together and doing work that matters. 

With 20 years of experience in the health care sector, both as a Registered Nurse and System Redesigner, Jackie was privileged to have learnt a lot about quality improvement, including in clinical practice; lean thinking; process redesign and systems thinking. 

Jackie completed her Masters in Health Administration at Flinders University in 2014. 

Jackie enjoys engaging with clients and supporting direct support staff to deliver high quality, value added supports to people.  Jackie also enjoys and has well developed skills in facilitating groups, project and programme management, governance and strategic planning. 

Career highlights include:

  • Leading the clinical team in the Endoscopy redevelopment at FMC
  • Being a member of the Redesigning Care team at FMC, including teaching at Flinders Uni, facilitating improvements across the hospital setting and learning from other industries
  • Developing the Reconciliation Action Plan at Central Adelaide and Hills Medicare Local.  Real heart work
  • Commencing her career in disability at Minda Inc, establishing the NDIS Transformation work
  • Starting with Community Support Inc to develop a service that aligns with client’s needs, goals and aspirations and leading the service delivery team to deliver on these.

Jackie loves coaching netball and spending time with her family and friends and getting outside by the pool with a good book and glass of wine.

Shannon Dowling
Service Delivery
Manager

Since 2007, Shannon has been working within the Disability Sector.  During this period, Shannon has lead and managed many service delivery teams responsible for providing high quality, PCT supports. 

A true “people’s person”, Shannon thrives in establishing meaningful relationships that ensure the people accessing our services receive the best supports possible.  With a passion for planning and implementing high quality services, Shannon isn’t afraid to get his “hands dirty”, as he leads by example. 

Being part of a team that received a national award for Cultural Change, Shannon is passionate about creating a collaborative and inclusive workplace and is a big believer that there is a solution to every problem. 

In his spare time, Shannon enjoys the company of his family and friends.  As an outdoor enthusiast, Shannon is always exploring and looking for locations to capture and experience, whether that be through photography, surfing or for fitness.

 

 

 

 

 

 

 

 

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