Resources

Promotion and maintenance of communication between the support worker, whether they are a paid employee or a self-employed Support Worker, carer/family and/or advocate and other key people in the life of the Consumer is integral to the services CSI provides.

Many Consumers of CSI have the ability to manage aspects of their own lives and this policy is to ensure the requirement of CSI to keep the Consumer, or if applicable their Carer and/or their Advocate, informed regarding the services that are provided to them.  This may include information on their specific Agreements with Support Workers, Expenditure Reports directly related to their organised support, scheduled events, meetings, training sessions, social gatherings and anything relating to the organisation that may affect them or which they may be interested.  

The information may be provided in the following formats but is not limited to:

• Newsletters
• Telephone
• Facsimile
• Email
• Reports
• Letters
• Forums
• Home visits
• Meetings

It will also be offered in format types to meet individual requirements, e.g., using interpreter services, large print, TTY, etc. and they will be offered the choice of type of information and contact and if applicable how often.  This will commence on first contact with personnel of CSI and continue with review as individual requirements change.