Services

How does CSI provide its services?

CSI does not determine the level or type of support service to be made available or allocate funds to Consumers. This is determined by Designated Specialist Agencies through a Case Manager or Consumer Liaison Worker in consultation with the Consumer.

CSI responds to a “Request for Service” when received from a Designated Specialist Agency, the Public Trustee, Local Government body or similar organisation.

The Request for Service specifies the services to be arranged by CSI utilising a self-employed contractor nominated by the Consumer, or from the available CSI Approved Support Workers. CSI services are also available to private Consumers and Consumers supported by insurance companies.

How does CSI arrange the service?

Consultation with the Consumer and the referring agency is paramount in the process of ensuring the adequacy and acceptability of the service to be provided, and includes:

• Contact with the Consumer for whom the support services are requested;
• Consultation with the Consumer on the choice of Support Worker to provide the service;
• Providing documentation specifying the terms of the service to be provided;
• Periodically make payments to the Support Worker for services provided in accordance with the Consumer Service Agreement.

What is an Agreement and who is it between?

A Consumer Service Agreement (Contract) is a formal document which establishes who is the Consumer, who is the Support Worker, what type of support services will be provided, hours to be worked and the fee for delivery of the support services. It also details the rights and responsibilities of the Consumer and the Support Worker.

How do you access our services?

Access to our service providers is available through the following:

How to apply

Eligibility is determined by:

Designated Specialist Agencies of the Government of South Australia, including: Disability SA, Mental Health Services, Novita, Sensory Directions, CARA.

Consumers of the Public Trustee
Persons who have their financial affairs administered by the Public Trustee.

Recognised Claimants of Insurance Companies

Domiciliary Care

Local Government Bodies

Private Consumers
Services are usually provided in association with and at the request of Carers or families.