Strategic Plan

New Strategic Directions

We are pleased to inform you that CSI (incorporating SA In Home Care) has a new set of strategic directions which will prescribe the work of our organisation over the next three years. Three consultations were held with staff, consumers/carers and stakeholders to develop the strategic directions. In order of priority the strategic directions are:

1. To be a quality service provider and employer; 
2. To develop positive relationships with consumers and their families;
3. To ensure organisational efficiency and viability;
4. Extend the range of services;
5. Grow the consumer base;
6. Improve our image.

We are now in the process of developing a set of objectives and key performance indicators to achieve the strategic directions.

Organisational Restructure
In keeping with the new strategic directions, we have already made some systems changes to improve our organisational efficiency. A single Operations unit has been established to work across CSI (incorporating SAIHC). The Operations team ensure that consumers and support workers are matched appropriately, coordinating services to consumers and strive to improve quality outcomes.

Self-Managed Funding
Many consumers have asked about the availability of a self-managed funding package. At CSI we have established a self-managed funding service that has an incremental charge out rate. For example, we can act as a broker whereby we would hold the consumer’s funding in an account, register the nominated workers as contractors, hence paying their insurance and tax etc, and upon receipt of a signed invoice pay the workers the stated amount. Alternatively we can provide an increased level of support to meet the consumer requests. Disability SA has yet to decide on a self-managed funding policy. The view of our CE is that it is inevitable that self-managed funding will be introduced in SA. Therefore if any consumer is interested in registering their interest in a self-managed funding service, please contact the Chief Executive of CSI for more details on (08) 8112 8000.

Consumer Advisory group (CAG)
As a way of involving consumers more in the business and directions of CSI, we would like to invite Expressions Of Interest from anyone who wants to become a member of a CAG. CAGs play an important role in ensuring that the organisation remains connected to outcomes that are in the best interest of consumers. CAG members would be typically be involved in staff recruitment, policy reviews, ensuring complaints are responded to appropriately, contributing articles to the newsletter and advising on quality improvement initiatives. If you are interested, or if you want to discuss further, please contact the Chief Executive of CSI on (08) 8112 8000.