NDIS Registered Provider

Quality & Standards

 Quality Assurance Logo Quality Assurance
Community Support Incorporated is accredited against the Australian Service Excellence Standards (ASES). We participate in both internal and external assessments to demonstrate our commitment to provide clients greater confidence in the quality of our services and to ensure sound management practice in achieving our strategic directions to benefit the community.

 

National Standards for Disability Services
We want to make sure that people with disability get good services. The six National Standards (provided below) have been developed for all organisations in Australia and CSI has developed our services, policies, procedures and procedures to ensure that we strive to achieve these standards.Link to the National Standards for Disability Services
Link to the Easy English National Standards for Disability Services

Rights
You have the right to be treated fairly when you use disability services.

Participation and Inclusion
You can take part in the community and feel included when you use disability services.

Individual Outcomes
Your service supports you to make choices about what you want to do. You can work toward your goals.

Feedback and Complaints
You can tell people what you think about the services you receive.

Service Access
Finding and using services is fair. You can access the services you need.

Service Management
Disability services should be managed well.

 

United Nations Convention on the Rights of Persons with Disabilities
CSI is committed to supporting the United nations Convention on the Rights of Persons with Disabilities. There are eight general principles that underlie the Convention:

  • Respect for inherent dignity, individual autonomy including the freedom to make one’s own choices, and independence of persons
  • Non-discrimination
  • Full and effective participation and inclusion in society
  • Respect for difference and acceptance of persons with disabilities as part of human diversity and humanity
  • Equality of opportunity
  • Accessibility
  • Equality between men and women
  • Respect for the evolving capacities of children with disabilities and respect for the right of children with disabilities to preserve their identities

Link to the United Nations Convention on the Rights of Persons with Disabilities

 

Charter of Rights for Children and Young People in Care
CSI has endorsed the Charter of Rights for Children and Young People in Care (The Charter).  The Charter outlines the rights that children in care have to feel good about themselves; to live in a place where they are safe and cared for; the right to receive the help they need or want and the right to have a say in the decisions that affect them. Link to the Charter of Rights for Children and Young People in Care

 

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