Quality Standards | Community Support Inc

Quality Standards

Quality Assurance

Community Support Incorporated is registered and accredited with the NDIS Quality and Safeguarding Commission and complies with the NDIS Practice Standards.

All Community Support employees have a thorough awareness and understanding of the NDIS Code of Conduct.

National Standards for Disability Services

We are committed to ensuring that people with disability receive great services.

The six National Standards (provided below) have been developed for all organisations in Australia and Community Support has developed our services, policies and procedures to ensure that we strive to achieve these standards.


You have the right to be treated fairly when you use disability services.

Participation and Inclusion

You can take part in the community and feel included when you use disability services.

Individual Outcomes

Your service supports you to make choices about what you want to do. You can work toward your goals.

Feedback and Complaints

You can tell people what you think about the services you receive.

Service Access

Finding and using services is fair. You can access the services you need.

Service Management

Disability services should be managed well.

Link to the National Standards for Disability Services

Link to the Easy English National Standards for Disability Services

United Nations Convention on the Rights of Persons with Disabilities

Community Support Inc is committed to supporting the United Nations Convention on the Rights of Persons with Disabilities.

There are eight general principles that underlie the Convention:

  • Respect for inherent dignity, individual autonomy including the freedom to make one’s own choices, and independence of persons
  • Non-discrimination
  • Full and effective participation and inclusion in society
  • Respect for difference and acceptance of persons with disabilities as part of human diversity and humanity
  • Equality of opportunity
  • Accessibility
  • Equality between men and women
  • Respect for the evolving capacities of children with disabilities and respect for the right of children with disabilities to preserve their identities

Link to the United Nations Convention on the Rights of Persons with Disabilities

Disability Advocacy

If you have difficulty speaking up for yourself, disability advocates and advocacy agencies provide a critical role in ensuring that the rights and interests of people with a disability are respected and realised. 

An advocate may:

  • Help you to find information about services
  • Assist you to access services
  • Assist you to review your service to make sure it meets your needs
  • Act as your representative to communicate or negotiate with Community Support on your behalf
  • Help you lodge a complaint or feedback about services you receive
  • Assist you to negotiate suitable resolutions if complaints or disputes have arisen
  • Attend and be involved during assessments and reviews of your personalised support
  • Assist you to communicate with Community Support or other service providers

Click here for contact details of community organisations that can provide information and assistance.

Assistance with Translating and Interpreting

The Translating and Interpreting Service (TIS) provides, national 24 hour a day, seven days a week telephone interpreting service on a national telephone number. Fees may apply. Call 13 14 50.