Leadership Team | Community Support Inc

Leadership Team

Angela Littleford
Chief Executive Officer

Angela is the Chief Executive Officer of Community Support Inc (CSI) and has over 29 years’ experience working in Health, Aged Care, Disability and Human Services organisation across SA and NSW, developing and implementing strategy, re-orientating services to deliver client choice and improving financial returns in health and aged care organisations.

Prior to working at CSI, Angela was the General Manager, Metropolitan Division at Helping Hand where she was responsible for leading the provision of services to 3000 clients in the community and 600 residents in Residential Aged Care.  Community services included clients who were supported through bespoke mental health programs, supported accommodation and promoting the health, wellbeing and independence of older people with disabilities.

In 2012 Angela was a recipient of the Telstra Business Women’s Awards SA, in the category of Innovation and in 2019-20 will be a judge of this highly regarded awards program. She was the Deputy CEO Country SA Medicare Local and Chief Operating Officer/ Acting CEO RDNS SA, where she led a workforce of over 800 staff in community-based care and helped implement the merger with the SilverChain Group.

Whilst in NSW, Angela was the Executive Director of Centacare Western Sydney where she was responsible for a broad range of community services including small family-like group homes for people living in the community with disabilities as well as a range of services that promoted the independence, support and therapy services for children, young people and adults with disabilities.

Angela was a Board Director of the North Eastern Community Hospital and scosa and her qualifications include: B. Applied Science – Speech Pathology, M. Special Education, Grad. Dip Management, PhD Candidate, Graduate and Member of the Australian Institute of Company Directors.

Qualifications:

B. App Science – Speech Pathology, M. Special Education, Grad. Dip Management, PhD Candidate, GAICD

Mark Elliott
General Manager Corporate Services

As the General Manager, Corporate Services, Mark leads the finance, People and Culture and IT teams enabling them to deliver support for the service delivery staff and provide support to the wider organisation.

He has a passion for supporting the not for profit sector, having worked in the disability and aged care sectors for several years, as well as having personal experience supporting someone with a disability.

Mark has a strong background in executive leadership and governance and a wealth of experience in financial management, strategy and planning across a range of industries, including health, aged care, tourism, hospitality and the building sector, in both public and private organisations as well as not for profits.

He is an experienced board member with a passion for the disability sector which is evident through his lobbying and advocacy roles. He holds a Bachelor of Commerce and a Master of Business Administration.

Qualifications: B. Com, MBA, MAICD, FIPA, FFA, FAIM, FTIA

Vicki Robertson
Client Clinical Services Manager

Vicki joined Community Support Inc in 2018 initially providing clinical management support, followed by a stint as the Senior Co-ordinator. She is now the Client Clinical Services Manager and supports the service delivery team to provide great clinical care.

She has over 20 years’ senior management experience in the Aged Care sector both in private and not for profit organisations and has worked in regional SA and NSW. Vicki was a Director of Nursing leading teams across three locations and was also a Site Manager at Uniting Care, where she led the organisation in over 15 Accreditation site audits.

Prior to this Vicki worked as a private consultant with various aged care providers, assisting them with the implementation of the national accreditation process requirements.

Vicki has qualifications in management, auditing, dementia and gerontology. She is registered with APRHA and is a member of the Australian Nursing and Midwifery Federation.

Qualifications: Bachelor of Nursing

Emma Calabro
Client Engagement Manager

Emma has been at Community Support Inc since 2016 and is the Client Engagement Manager. In her role she leads the Scheduling and Service Design Teams, with a key focus on new-client engagement, assisting them to navigate the NDIS and also helping to drive the service and business growth for the organisation.

Prior to this, she was a Service Coordinator before taking on the role of Service Design Leader, leading the transformation of the organisation’s service delivery functions. Her high energy and charismatic leadership style led to her promotion to lead the Support Services team.

Emma previously worked at Uniting Communities in the Aged Care Team as the Lifestyle Coordinator at Aldersgate Aged Care and Murray Bridge Aged Care. During her time with Uniting Communities Emma led various initiatives including training staff, volunteer programs and best practice programs.

With hands-on experience in delivering direct support in aged care, Emma understands what our clients want, and she cares deeply about helping people to achieve their goals and to live a happy and stress-free life.

Emma has worked closely with Social Work Students at the UniSA Magill Campus for over 10 years. Emma is on several committees including the Campbelltown Council Access and Inclusion Committee, Mental Health Service – Northern Connection Committee and the Consumers and Carers Health Priority Group.

Qualifications: Cert IV Frontline Management, Cert IV Community Services, Cert III Community Services

Anne Maddock
General Manager, Governance

Anne began at Community Support Inc in December 2019 and is the Clinical Governance Manager. She leads the organisation’s clinical governance and quality management systems.

Anne has over 14 years’ experience in Executive roles and a wealth of experience in clinical governance, education, quality and risk management, accreditation and corporate governance.

Prior to working at Community Support, Anne has worked for the University of South Australia, Flinders University of South Australia, SA Health, Queensland Health, St Vincent’s Public Hospital in Victoria, RDNS SA, AnglicareSA, ECH and UnitingSA.

She has a Bachelor of Nursing and Master’s degree in Science (Primary Health Care)

Qualifications: Bachelor of Nursing, M.Sc (Primary Health Care)